Privacy Policy

Last Updated: January 15, 2025

At SurgeWaveSend, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our financial analysis education services. We're based in Thailand and comply with applicable local data protection regulations. If something here doesn't make sense or you have questions, just reach out.

1 Information We Collect

We collect different types of information depending on how you interact with our platform. Some you give us directly, and some we gather automatically to improve your learning experience.

Personal Information You Provide

Name and contact details when you register for courses or request information
Payment information processed through secure third-party services
Educational background and professional experience if you share it with us
Communication preferences and correspondence you send to us
Course feedback, assignment submissions, and discussion forum participation

Automatically Collected Data

When you use our website and learning platform, we collect technical information to understand usage patterns and improve service delivery. This includes IP addresses, browser types, device information, and how you navigate through our content. We use cookies and similar tracking technologies – more on that below.

2 How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves specific purposes related to providing and improving our educational services.

Purpose What This Means
Service Delivery Processing registrations, granting course access, tracking progress, issuing certificates
Communication Sending course updates, responding to inquiries, providing technical support
Platform Improvement Analyzing usage patterns, identifying technical issues, developing new features
Legal Compliance Meeting regulatory requirements, protecting against fraud, enforcing terms of service

Marketing Communications: We'll occasionally send information about new courses or updates. You can opt out anytime through the unsubscribe link in emails or by contacting us directly. We won't bombard you with messages – that's not our style.

3 Data Storage and Security

Your information is stored on secure servers with industry-standard protection measures. We use encryption for sensitive data transmission and maintain regular security audits. But let's be honest – no system is 100% bulletproof. We do our best to protect your data, but internet transmission always carries some inherent risk.

Security Measures We Take

SSL/TLS encryption for data transmission
Regular security assessments and vulnerability testing
Limited employee access on a need-to-know basis
Secure backup procedures with encrypted storage
Prompt notification procedures in case of data breaches

We retain your data for as long as you maintain an active account, plus a reasonable period afterward for legal and business purposes. If you want your data deleted sooner, just ask – we'll explain what we can remove immediately and what we need to keep for regulatory reasons.

4 Sharing Your Information

We don't sell your personal information. Period. We do share data with specific third parties when necessary to provide our services, but only under strict confidentiality agreements.

Third-Party Service Providers

We work with companies that help us run our platform – payment processors, email service providers, cloud hosting services, and analytics tools. These partners only get the information they need to perform their specific functions. They're contractually obligated to protect your data and can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to disclose information – responding to court orders, complying with Thai regulatory requirements, or protecting against fraud. We'll notify you about these requests unless we're legally prohibited from doing so.

5 Your Rights and Choices

You have significant control over your personal information. Here's what you can do and how to do it.

Access: Request a copy of the personal data we hold about you
Correction: Update or fix inaccurate information in your profile
Deletion: Request removal of your data, subject to legal retention requirements
Objection: Opt out of certain data processing activities, particularly marketing
Portability: Receive your data in a machine-readable format for transfer elsewhere
Restriction: Limit how we process your information in specific circumstances

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days. There's no fee unless your request is clearly excessive or repetitive. We might need to verify your identity before processing certain requests – standard security practice.

6 Cookies and Tracking Technologies

We use cookies – small text files stored on your device – to make our platform work properly and understand how people use it. Some are essential for basic functionality, while others help us improve the experience.

Types of Cookies We Use

Essential Cookies: These keep you logged in and remember your preferences. The platform won't work properly without them.

Analytics Cookies: We track which pages get visited, how long people stay, and where they click. This helps us improve course content and platform navigation.

Functional Cookies: These remember your settings like language preferences or video playback quality.

You can control cookies through your browser settings. Blocking all cookies might affect how well the platform works – some features require them. Most browsers let you choose which types to accept.

7 International Data Transfers

Our primary servers are located in Thailand, but some service providers operate globally. When your data moves across borders, we ensure adequate protection through contractual safeguards and compliance with international data transfer regulations. If you're accessing our services from outside Thailand, you acknowledge that your information may be processed in Thailand under local laws.

8 Children's Privacy

Our services are designed for adults pursuing professional financial education. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected such data, we'll delete it promptly. Parents or guardians who believe we might have information about a minor should contact us immediately.

9 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you via email or prominent website notice. The "Last Updated" date at the top shows when the most recent revision occurred. Continuing to use our services after changes take effect means you accept the updated policy.

We recommend checking this page periodically, especially before providing new personal information or using new features. For minor clarifications or formatting changes, we might not send individual notifications.

10 Thailand-Specific Provisions

As a company operating in Thailand, we comply with the Personal Data Protection Act B.E. 2562 (PDPA) and related regulations. This includes obtaining proper consent for data collection, providing clear information about processing activities, and respecting data subject rights under Thai law.

For Thai residents, you have specific rights under local data protection legislation beyond what's described in this policy. These include the right to withdraw consent, lodge complaints with the Personal Data Protection Committee, and receive information in Thai language upon request.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your data, we're here to help.

Email: [email protected]

Phone: +66 2 815 9240

Address: 528/6 Thai Pracha Rd, Makham Yong, Mueang Chon Buri 20000, Thailand

We aim to respond to all inquiries within 5 business days. For urgent privacy matters, please indicate that in your subject line.

This privacy policy is effective as of January 15, 2025 and applies to all data collected from that date forward.